Location: Primarily the South West region; occasional UK-wide travel Working Hours: Full Time (40 hours per week)
About Us: Based in Devon, Cosmic is a Social Enterprise which specialises in digital skills training, digital consultancy, IT technical support and website development.
Cosmic’s vision is to inspire people to achieve success in the Digital world. Digital inclusion is at the heart of all we do.
Role Overview:
Join Cosmic as a Digital Coach to guide clients through their digital transformation journey. Many learners struggle to stay committed to learning as their life is busy at home and in the workplace. This role is about supporting, motivating and building confidence in our clients to ensure they complete their learning journey. Key tasks include delivering digital diagnostics, managing accounts, and providing personalised coaching. Ideal candidates should have experience in coaching, excellent communication skills, and proficiency in technology and Microsoft 365. This role offers competitive pay and a chance to make a meaningful impact in the digital space.
Responsibilities:
· Guide clients through their digital transformation journey.
· Deliver digital diagnostics, manage client accounts, and support in completing courses and assignments.
· Develop professional relationships with clients through various events, workshops, and one-to-one sessions.
· Utilise CRM systems and MS365 technology efficiently.
· Inspire clients to embrace new digital tools and methodologies.
· Ensure high-quality service delivery and maintain compliance with procedures.
Key Qualifications:
· Passion for digital technology and its impact on businesses.
· Confidence with the latest digital tools and platforms.
· Adaptability in coaching and mentoring techniques.
· Strong problem-solving skills and resilience.
Requirements:
· Proven experience in digital coaching and mentoring.
· Excellent communication skills.
· Ability to work under pressure and meet deadlines.
· Knowledge of CRM systems and Microsoft 365.
· Driver's license.
Preferred:
· At least one year’s experience in a similar role.
· Coaching and mentoring certification (level 3 or above).
· Experience in marketing programmes.
At Cosmic, we value commitment, empathy, and understanding of social enterprises. We offer a competitive salary, a supportive work environment, and opportunities for professional growth.
If you are passionate about digital transformation and eager to make a significant impact, apply now to join our team!
Perks & Benefits:
· Competitive salary and benefits.
- Generous holiday allowance: 20 days, plus bank holidays, plus additional 3 days of leave for Christmas period.
- Opportunities for professional development.
- Sick pay and health and wellbeing package.
- A vibrant team and inclusive work culture.
- Chance to work within a social enterprise committed to reducing digital exclusion and environmental impact.
- Chance to make a genuine impact in enhancing digital literacy within the business sector.
If you are passionate about digital education and wish to be a part of an organisation that values your skills, we welcome you to apply.
Cosmic's Vision and Purpose:
· Vision: A world where everyone can use digital to succeed.
· Purpose: To inspire and empower people, businesses, and communities to confidently use digital by providing the insight, services, and skills needed to thrive
How to Apply:
Interested candidates should submit their CV and a cover letter detailing their relevant experience and qualifications to recruitment@cosmic.org.uk
Cosmic is an equal opportunity employer. We welcome and encourage candidates of all backgrounds to apply.