Home

Supporting Digital Growth at Living Options Devon – Megan’s Journey with Cosmic

When Megan joined Living Options Devon in a leadership role, one of her biggest challenges was adjusting to a very different digital environment from her previous organisation. She had come from a workplace where Microsoft 365 and other digital applications were fully embraced and embedded into day-to-day operations. At Living Options, however, the team had a very mixed skill set. Some staff were keen and willing to develop their digital skills, but many had not yet had the opportunity or confidence to do so.

“I was able to work with my team to upskill them digitally,” Megan shared. “It was incredible to watch my team work together creatively to develop new processes.”

Support received

To address these challenges, Megan took part in Cosmic’s Digital Leadership for SMEs programme and the Workplace Digital Skills Programme, where she completed a Digital Champions course, which gave her the tools and confidence to guide her team through digital change. All training was fully funded.

“The course allowed me to grow and develop the skill sets of those who were keen and ready to learn,” she said. “I was able to cascade that learning through my team.”

The sessions covered practical digital skills, collaboration using Microsoft 365, process automation, and confidence-building strategies for staff with varying levels of experience. Megan supported her team in accessing this training and ensured that learning was embedded and shared.

What Megan Enjoyed Most

For Megan, one of the highlights was seeing her team become more self-sufficient and collaborative in their approach to digital work.

“We were able to share support and skills to grow confidence across the team,” she explained. “Team members were supporting each other. That was a big shift.”

She also appreciated the opportunity to reflect more strategically on the systems the organisation needed:

“We had the opportunity to develop new systems that allowed us to consider what we really needed from our new CRM too.”

Impact on the Organisation

Thanks to the support from Cosmic: Megan’s leadership, combined with Cosmic’s training, helped to plant the seeds of lasting digital transformation.

New automated processes replaced outdated manual systems.

The team created new systems tailored to their real needs.

Staff across different roles began supporting each other and sharing digital knowledge.

Digital confidence grew across the organisation.

More modern and collaborative working culture.

Fully funded through two skills training initiatives, so no cost to the charity

More of Cosmic’s work

Start a conversation today

Our services are designed to support and improve your use of computers, internet and all other aspects of digital technology.