Cosmic Assist Flex – Pay As You Go
Service

The Assist Flex Package offers occasional IT support for smaller organisations and sole traders who don’t require ongoing coverage. With pay-as-you-go pricing, you get expert help when needed, but at a higher hourly rate and with a five-day lead time for requests.

PER HOUR PRICING

Hourly
£100

• Payment on demand (at a higher hourly rate than our contracted support packages)
• Per hour chargeable support
• Request support with a 5 day lead time
• Essential call out charge, if on site support required.
• No access to the support help desk / ticketing system
• No on demand support

While this option provides flexibility, our contracted support packages offer faster response times, proactive monitoring, and better value for ongoing tech needs.

Cosmic Assist Plus – All Inclusive Support Package

For organisations with more complex IT needs, the Assist Plus Package offers all inclusive IT support including enhanced support, including advanced cybersecurity measures and priority access to senior engineers for faster response times.

PER MONTH PRICING

POA

• Set monthly fee
• 12 month contract with longer terms available
• All inclusive package
• No Essential Onsite Call out fee*
• Priority Response and Resolution SLA
• Reactive Break/Fix and change support
• Routine Maintenance: We’ll regularly perform maintenance, repairs, and system checks.
• Help desk & Remote Support: Access Cosmic help desk services for remote diagnostics and resolution.
• Creation of dedicated and branded support portal to link within your own intranet / SharePoint.
• Network & Server Guidance: Get expert advice on managing your network and servers.
• Cloud Back Up
• 2 hour Inclusive Cyber Security remediation support, in the event of a successful attack.
• Microsoft 365 Cyber Threat detection 
• Device Patch management
• Cyber Incident reporting (for ICO)
• Unlimited Telephone & Email Support: Reach out to our team for help with IT issues.
• Break/Fix & Strategic Support: Use your dedicated monthly hours for technical fixes or to plan IT strategies that help your organisation grow.
• Strategy and Roadmap review
• Purview Reporting (SARs)
• Access to Quarterly Alumni Support Group
• Quarterly demand review and planning sessions