Digital Skills Audits
In today’s digital-first world, having the right digital skills is about more than just technology—it’s about mindset, adaptability, and future-readiness.
The Digital Solutions People
Developing, & Empowering Teams for a Future-Ready Workplace.
At Cosmic, we provide bespoke Digital Skills Audits and Training Needs Analysis (TNA) to ensure your workforce is equipped with the skills they need to thrive.
Our approach is highly tailored, ensuring that the audit aligns with your organisation’s technology, systems, and operational needs.
A bespoke approach
We design customised audits that reflect the real-world digital environment of your organisation. We assess both technical capabilities and digital confidence, recognising that digital transformation is as much about culture and customer service as it is about software proficiency.
- For mobile staff, volunteers, and frontline teams, we assess against the Essential Digital Skills (EDS) framework, ensuring they have the core skills needed to operate confidently in a digital workplace.
- For office-based staff and leadership teams, we focus on advanced digital competencies, including business applications, automation, cybersecurity, data management, and collaboration tools.
- For organisations undergoing digital transformation, we assess change readiness, digital confidence, and adoption barriers to ensure successful implementation of new technologies and ways of working.
How we approach skills audits
Audit Design
Our senior consultants work closely with your nominated key individuals to design and conduct a structured assessment that aligns with your organisation’s digital goals. Through tailored consultations, interactive surveys, and role-specific evaluations, we ensure the assessment captures both technical capabilities and digital confidence levels. Our approach goes beyond identifying skills gaps; we uncover organisational barriers, digital adoption challenges, and training opportunities to provide clear, practical, and actionable insights that drive meaningful change.
Assessment
Skills & Propensity Assessment
We conduct a skills and propensity assessment across your entire workforce, including leadership teams, to:
– Identify existing digital skills gaps and cultural mindset challenges.
– Assess competency in core business applications, devices, and Microsoft 365.
– Understand how staff interact with digital tools and their confidence in using technology.
Training Plan
Following the audit, we provide clear, evidence-based recommendations for closing the identified skills gaps. These will include:
– Tailored training plans, outlining the most effective delivery methods (in-person, virtual, coaching, or blended learning).
– Support strategies for embedding learning, particularly for staff with lower digital confidence.
– Coaching and mentoring plans to support long-term skills development.
Why
Cosmic?
- Customised to Your Systems & Technology – We align our audit to your existing business systems, digital tools, and industry requirements.
- Practical & Pragmatic – We focus on real-world digital competencies, ensuring the audit leads to actionable and sustainable improvements.
- Holistic Approach – We recognise that mindset, adaptability, and customer service skills are just as crucial as technical proficiency.
Discuss how we can help
Want to assess your workforce’s digital skills and build a robust training plan? Get in touch to discuss how Cosmic can support your digital transformation.