Reduce Down Time with Reliable Tech Support

Flexible IT Support Packages to Keep Your Systems Running Smoothly

Reduce Down Time with Reliable Tech Support

At Cosmic, we understand that every organisation has unique IT needs. That’s why we offer two tailored Tech Support Packages designed to meet the demands of small businesses, charities, and community organisations across Devon, Somerset, and the South West. Whether you need foundational support or comprehensive IT management, we’ve got the right package for you.

Which IT Support Package is Right for You?

Every organisation is different. That’s why our team is ready to work with you to find the best IT support package for your needs. Whether you’re looking for a cost-effective solution with Cosmic Assist or need complete IT management with Cosmic Assist Plus, we’ll tailor a plan that works for your budget and business goals.

Cosmic Assist: Affordable Monthly IT Support

Monthly support tailored to your needs

The Cosmic Assist package is ideal for businesses and charities looking for affordable, flexible IT support. This service offers a set number of support hours each month, perfect for organisations on a budget or those who already work with third-party providers for some services. With Cosmic Assist, you’ll have access to expert support that keeps your systems running efficiently without breaking the bank.

What You Get:

Routine Site Visits: We’ll visit your site regularly for maintenance, repairs, and system checks.
Help desk & Remote Support: Access dedicated help desk services for remote diagnostics or on-site repairs.
Network & Server Guidance: Get expert advice on managing your network and servers.
Unlimited Telephone & Email Support: Reach out to our team anytime for help with IT issues.
Break/Fix & Strategic Support: Use your dedicated monthly hours for technical fixes or to plan IT strategies that help your organisation grow.

Perfect for organisations needing essential IT support—contact us to learn more.

Cosmic Assist Plus: All-Inclusive IT Service

The Cosmic Assist Plus package offers an all-inclusive service, making us your dedicated IT department. From network monitoring to unlimited support for your devices and systems, we’ve got everything covered. This package is ideal for organisations that want to leave all their IT needs in the hands of experts while focusing on growing their business.

What You Get:

Full Network Monitoring & Diagnostics: We monitor your entire network and all connected devices to ensure everything runs smoothly.
Unlimited Hardware & Software Support: Our team will handle any hardware or software issues that arise, with no limit on support.
Comprehensive Digital Strategy: Need help planning your next move? We provide unlimited digital consultancy and strategy guidance.
Network & Wi-Fi Support: From wired connections to Wi-Fi setup, we’ll ensure your network is secure and efficient.
User Account Management: We’ll take care of user accounts and access control for your team.
Backup & Archiving: Enjoy inclusive local back-ups, cloud-to-cloud backups, and secure data archiving.
Anti-Virus Protection: Keep your systems protected with our inclusive anti-virus services.
Projector/AV Management: We also offer AV support if your organisation requires it.
Unlimited IT Training: Empower your team with unlimited IT training for staff, board members, and trustees.
Break/Fix & Strategic Support: Use your dedicated monthly hours for technical fixes or to plan IT strategies that help your organisation grow.

The ultimate IT solution for businesses and organisations—contact us for a consultation.

Why Choose Cosmic for Your IT Support?

With over 20 years of experience supporting organisations across Devon, Somerset, and the South West, we have the expertise to help your business or charity thrive in the digital age. We focus on providing proactive support that prevents issues before they arise, ensuring your systems run without interruptions.

Trusted Experts: We’ve been helping businesses, schools, and charities with their IT needs for decades.
Custom Solutions: Our packages are designed to be flexible and adaptable, ensuring you get the right level of support.
Exceptional Service: We pride ourselves on delivering prompt, reliable IT support when you need it most.

Get in Touch

Let’s take care of your IT, so you can take care of your business.

Start a conversation today

Are you ready to streamline your IT management with one of our Tech Support Packages? Contact us today to learn how Cosmic can help your organisation grow with stress-free, reliable IT support.
Schedule a Consultation: Book your consultation with Paul here