High Quality and Responsive Tech Support Services
Top Rated and Award Winning Tech Support
Struggling with IT issues that slow down your organisation?
At Cosmic, we provide high quality, reliable, cost-effective IT support that helps charities, businesses, schools, and community organisations maintain smooth, secure, and efficient operations. From cloud migration and automation to cyber security, software maintenance and hardware repairs, our team of experts ensures your systems thrive in today’s digital world.
Tailored IT Solutions You Can Trust
At Cosmic, we offer more than just reactive support. With over 25 years of experience, our proactive approach ensures your organisation is always connected, secure, and prepared for the future.
- Proactive IT Management: We don’t wait for problems to arise—we prevent them, ensuring your systems run efficiently.
- Customised Solutions: Whether you’re a small charity or a large enterprise, we tailor our services to meet your specific needs.
- Trusted Expertise: Our experienced team provides ethical, transparent advice focused on your long-term success.
Need tailored IT solutions? Contact us today or book a free consultation here.
Our Core IT Services
Ensure your team and devices can perform at their best with our comprehensive MSP services. We offer repairs, regular maintenance, and hands-on support to minimise downtime and maximise efficiency.
Transition seamlessly to Microsoft 365, G-Suite, or another cloud platform. Our team manages the entire process—from data migration to staff onboarding—ensuring data security and minimal disruptions.
IT Hardware Maintenance & Repair
Keep your devices performing at their best. Our team provides repairs, regular maintenance, and hands-on support to ensure minimal downtime and maximum performance.
Safeguard your organisation with comprehensive cybersecurity solutions. We offer Cyber Essentials Plus certification, data encryption, and disaster recovery services to protect your systems from ever-evolving threats.
Network Installations & Support
We design and install secure, high-performance networks that keep your team connected. Our ongoing network management ensures smooth operations and prevents issues before they arise.
Choosing the right technology can be overwhelming. We simplify this process by sourcing the best hardware and software for your needs. From procurement to setup, we ensure that your devices are ready to use from day one, giving you the most value for your investment.
Secure Data Erasure & Compliance
When it’s time to dispose of old devices, protecting your sensitive information is crucial. Our Blancco-certified data erasure service ensures that all data is securely wiped, helping your organisation stay compliant with GDPR and other regulations. We also offer sustainable disposal options.
Tailored Tech Solutions for Your Organisation
Automation Development & Maintenance
Streamline your workflows and eliminate repetitive administrative tasks with automation. At Cosmic, we help organisations set up tailored automations, such as HR starter and leaver processes, form handling, and more, ensuring efficiency and freeing up valuable time.
Cyber Essentials Plus Certification
We offer Cyber Essentials and Cyber Essentials Plus certification, providing comprehensive support to your organisation. Our services include conducting audits, performing remediation, and guiding you through to successful certification.
Custom SharePoint Intranet
Enhance collaboration and streamline workflows with a custom SharePoint intranet. Our intranet solutions are designed to improve document management, approvals, and communication—all within a secure, user-friendly platform tailored to your organisation.
Flexible IT Support Packages
At Cosmic, we offer a range of Tech Support Packages tailored to meet the specific needs of different organisations. Whether you’re a small business or a large institution, our packages ensure your IT systems run efficiently and securely.
Tech Support Packages
Enjoy set monthly contracts with exceptional customer service and reliable IT support.
Cosmic Assist Flex Support – Ad Hoc Support
Cosmic Assist Tier 1 and Tier 2 options – Contract with Set Support Hours
Most popular
Cosmic Assist Plus – All Inclusive Support Package
Proven Customer Satisfaction Score
95.6%
Cosmic – Rated Excellent
75%
Industry Average!
Who we work with.
We work with a diverse range of clients, from small schools and charities with just a few staff, to large organisations with over 180 team members. Our team are specialists in Microsoft 365, with a wealth of experience in navigating the licensing options available, including donated licences for Charities. We ensure that our clients can maximise both functionality and cost-effectiveness by selecting the best licensing and technology solutions.
Client testimonials
What our clients say
“Cosmic’s support has been a cornerstone of Help and Care’s operational efficiency and strategic growth. The holistic approach to IT management and digital transformation has not only enhanced our technical capabilities but also strengthened our ability to serve the community effectively. We highly recommend Cosmic to any organisation seeking a reliable, knowledgeable, and values-driven IT partner.”
Mark Sharman – CEO, Help and Care
Meet Our Expert Tech Team
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Read more: Jonathan Allard
Cyber Security Specialist
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Read more: Rob French
Systems Administrator
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Read more: Darius Pickering
IT Technician
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Read more: Kim Reynolds
Admin & Finance Controller
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Read more: Paul Turner
IT Manager
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Read more: Connor Williams
IT Technician
Certifications & Accreditation
We pride ourselves on being certified and accredited by leading industry organisations, ensuring that our clients receive the highest quality of service and security.
- Cyber Essentials Plus Certified
We hold this certification and offer support to organisations aiming to become certified, including full audits, remedial actions, and certification services. - CISM Trained
Our team includes a CISM trained Information Security Manager and cyber expert to ensure top-tier information security management and governance guidance. - Microsoft Silver Partner
We have attained the exclusive Silver Partner status through a rigorous process, including verified customer references and certified professionals demonstrating business and technical competencies.
Reviews
What our clients say
Since partnering with Cosmic as our Managed Service Provider, we’ve seen transformative changes in our communication and operational processes. The newly developed SharePoint Intranet has centralised our communications, allowing every staff member- regardless of their location or role- to access crucial HR documentation, and stay updated with the latest company news and policies all from one platform. Additionally, integrating our support ticketing system within the intranet and setting it as the default homepage on all devices has significantly raised the visibility and usage of these resources. This strategic enhancement has not only streamlined our operations but has also fostered a more connected and informed workplace environment.”
Lisa Di Vito – Internal Communications Lead
Are you ready to streamline your IT systems and get quality tech support?
Join the hundreds of organisations that trust Cosmic with their IT needs Schedule a free consultation with our IT manager, Paul Tuner for personalised solutions tailored to your organisation.