Understanding the Starting Point

When Rebecca first attended digital skills support sessions, she felt unsure about using a laptop and navigating online tools. Even simple tasks such as logging in or sending an email felt intimidating.

Emily, a Digital Skills Trainer at Cosmic, quickly recognised that Rebecca’s hesitation came from limited exposure rather than ability. The initial focus was clear: build confidence first, then develop the skills.

Rebecca began with the Laptop Foundation Skills course, which forms part of Cosmic’s digital skills curriculum designed to help people build confidence with everyday technology.

Over several structured workshops, Emily guided her through the essentials of using a computer, including:

• Using a laptop
• Navigating a computer
• Sending emails
• Creating documents
• Saving files using cloud storage

Small achievements built momentum. Logging in independently. Sending a first email. Saving a document correctly. Each step strengthened Rebecca’s confidence and helped her feel more comfortable with technology.

Building Workplace Digital Skills

As Rebecca became more confident, Emily supported her in developing workplace digital skills that many employers now expect.

Rebecca gained practical experience using tools, including:

• Microsoft 365
• Microsoft Word for document creation
• Microsoft Excel for simple spreadsheets
• OneDrive for organising and storing files

Each session focused on real workplace tasks. Clear explanations and hands-on practice helped Rebecca understand how these tools are used in everyday roles.

This approach helps learners move beyond basic computer use and develop the digital skills for work that improve employability.

Exploring Online Safety and AI

Rebecca also chose to attend additional sessions on online safety and the use of AI tools for job searching.

During these sessions she learned how to:

• Draft and improve a CV
• Adapt cover letters for different roles
• Search and apply for opportunities online
• Use AI tools to support job applications

The regular learning structure created routine and focus. Over time Rebecca began using digital tools independently and with greater confidence.

The Outcome

Rebecca is now applying for roles that require Microsoft 365 skills and everyday computer use. What once felt daunting now feels achievable.

She reflects:

“I was nervous at first, but now I feel confident and ready to apply for jobs. You’ll surprise yourself, give it a go!”
— Rebecca

Rebecca’s progress highlights the value of digital inclusion training. With the right support, people can build confidence, develop practical digital skills and feel ready to take the next step into employment.